Lone Pine Communications Inc.™ Acceptable Use Policy
Lone Pine Communications Inc. may modify this Acceptable Use Policy at any time without notifying its users. For this reason, Lone Pine Communications Inc. users should consult the Lone Pine Communications Inc. website (www.lonepinecommunications.com/policy/) regularly to ensure that their actions are in compliance with the most recent version of the Acceptable Use Policy. In the event of any conflict between this Acceptable Use Policy and the Lone Pine Communications Inc. Terms and Conditions of Use, this Acceptable Use Policy will govern.
You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.
Lone Pine Communications Inc. provides a variety of Internet Services (the Services) to residences and businesses (the Customer).
1.1 This Acceptable Use Policy is designed to foster an online environment of mutual respect in which everyone is able to enjoy the benefits of Lone Pine Communications Inc. We believe that the restrictions set out in this Acceptable Use Policy represents a fair balance between the freedom of the individual and the need for some basic rules to ensure that Lone Pine Communications Inc.’s Internet access is not used in an abusive or illegal way.
1.2 Lone Pine Communications Inc. users are responsible for ensuring that their accounts are used in accordance with this Acceptable Use Policy. If Lone Pine Communications Inc. has reason to suspect that a user, or anyone using a user’s account, is violating this Policy, then the account in question may be suspended pending an investigation. If, after an investigation, Lone Pine Communications Inc. determines that an account has been used in violation of this Policy, Lone Pine Communications Inc. may, in its discretion, terminate the user account.
If you do not agree to abide by this Acceptable Use Policy, please notify Lone Pine Communications Inc. Customer Service immediately at firstname.lastname@example.org
1.3 Lone Pine Communications Television Inc. does not actively monitor its user’s use of its services. We rely on our users to govern themselves and to protect the integrity of the network by reporting any violations of this Acceptable Use Policy to email@example.com
1.4 Lone Pine Communications Inc. has the right, but not the obligation, to investigate any violation or alleged violation of this Acceptable Use Policy, including the right to examine any information or material on Lone Pine Communications Inc.’s servers.
1.5 Lone Pine Communications Inc. has the right, but not the obligation, to remove any content that it deems, in its sole discretion, to be in violation of any part of this Acceptable Use Policy.
1.6 Lone Pine Communications Inc. has the right, but not the obligation, to take any steps it deems necessary to prevent violations of this Acceptable Use Policy from occurring.
1.7 The failure of Lone Pine Communications Inc. to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time.
2.0 Illegal Activities
Lone Pine Communications Inc. users must not use Lone Pine Communications Inc. to encourage, facilitate or engage in any illegal activities, including, without limitation:
- defamation: posting or transmitting any material which is defamatory under any applicable law;
- fraud: posting or transmitting any information that you know or ought to know is false, and that you intend others to rely on;
- unlawful material: posting or disseminating unlawful material
- false advertising: posting or transmitting any advertising or promotional materials that contain false, deceptive or misleading statements, claims or representations;
- copyright violation: posting or transmitting any information, software, photograph, video, graphic, music, sound and other material in violation of another person’s copyright; and
- trade-mark violation: posting, transmitting, displaying or using any words or symbols that violate any other person’s rights in its trade-mark or trade-name.
3.0 Electronic Mail
3.1 Lone Pine Communications Inc. users must not use Lone Pine Communications Inc. e-mail to:
- send unsolicited bulk e-mail (so-called “Spam”);
- send, or cause to be sent, large volumes of unsolicited e-mail to a single or multiple people or entities (so-called “E-Mail Bombing”);
- repeatedly send e-mail to any person or entity who does not wish to receive it. If a recipient asks to stop receiving e-mail from a Lone Pine Television Inc. user, then that Lone Pine Television Inc. user must not send that person further e-mail; and
- subscribe to any e-mail list or service on behalf of a third party without that third party’s consent.
3.2 Lone Pine Communications Inc. users must not engage in any of the activities described in paragraph 3.1 from another provider’s e-mail service and use a Lone Pine Communications Inc. account as an e-mail return address or “drop” for responses.
3.3 Lone Pine Communications Inc. users must not forge, alter or remove any e-mail header.
Any e-mail address at the lonepinecommunication.com domain is property of Lone Pine Communications Inc. and may be terminated or re-assigned without notice.
4.0 Security, Privacy and “Hacking”
The Customer is responsible for any misuse of the Services that originate from their account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account. Customers must ensure that others not gain unauthorized access to the Services.
4.1 Lone Pine Communications Inc. users must not:
disrupt or interfere with the normal operation of Lone Pine Communications Inc. systems, networks, or activities in any way that adversely affects the ability of other people, or systems to use Lone Pine Television Inc. services or the Internet, including, but not limited to:
- denial of service attacks;
- flooding of networks;
- attempts to overload a service; and
- attempts to cause system crashes,
or attempt to do so; or
use any unauthorized program to connect the user to any Lone Pine Communications Inc. Internet Relay Chat (“IRC”) server, including, but not limited to, IRC bots or clonebots;
gain access or attempt to gain access to the private systems or data of Lone Pine Communications Inc., without the prior consent of Lone Pine Communications Inc…
4.2 Lone Pine Communications Inc. users must not use their Lone Pine Communications Inc. accounts to:
- circumvent or attempt to circumvent security or authentication systems on any host, network hardware, or user accounts, including, but not limited to, logging into any server, account or network without authorization and electronically probing the security of any system or network;
- disrupt or interfere with the normal operation of any system or network operated by any third party, or attempt to do so.
- gain access or attempt to gain access to the private systems or data of Lone Pine Communications Inc., or any third party without the prior consent of Lone Pine Communications Inc. or the third party.
5.0 Usenet Newsgroups
5.1 Lone Pine Communications Inc. users must not:
- post a single article or substantially similar articles to an excessive number of newsgroups, or cross-post to an excessive number of newsgroups;
- post articles on a newsgroup which are off-topic according to the newsgroup charter;
- post binary or encoded binary files to newsgroups not specifically designated for that purpose;
- post commercial messages on a non-commercial Lone Pine Communications Inc. newsgroup without prior approval from Lone Pine Television Inc.;
- engage in any of (a), (b), (c) or (d) from a provider other than Lone Pine Communications Inc. and use an account on Lone Pine Television Inc. as an e-mail return address or “drop” for responses, or
- engage in any of (a), (b), (c) or (d) from a provider other than Lone Pine Communications Inc. for the purpose of drawing attention to a service hosted by or on Lone Pine Television Inc.’s network.
Lone Pine Communications Inc. reserves the right to discontinue access to any Usenet newsgroup at any time and for any reason.
6.0 Censorship and Adult Materials
Lone Pine Communications Inc. believes in freedom of expression and the right of individuals to decide for themselves what they want to see and listen to. We do not believe it is the place of an ISP to censor or regulate the Internet. However, users must not use Lone Pine Communications Inc. to transmit or post any information or image that is criminally obscene or otherwise prohibited under any applicable law.
Lone Pine Communications Inc. assumes NO responsibility for Internet content available through the Services. Customers are responsible for restricting access to sexually explicit material on the Internet, by purchasing the appropriate filtering software, or by monitoring Internet use. Content questions or complaints should be addressed to the content provider.
7.1 False Pretenses. Users must not use Lone Pine Communications Inc. to impersonate any person or use a fictitious user name with any of Lone Pine Television Inc.’s services, including in any e-mail, Usenet posting, or Internet Relay Chat (“IRC”) site. This restriction does not preclude the use of nicknames in IRC, the use of anonymous remailer services, or postings to any site that permits pseudonyms.
7.2 Unsolicited Advertising. Users must not use Lone Pine Communications Inc. to post or transmit any unsolicited advertising, promotional materials or other forms of solicitation to any person except in those areas and on those websites that are designated for such a purpose.
7.3 Harassment, Threats and Abuse. Users must not use Lone Pine Communications Inc. to harass, threaten, or abuse any person or group of people by any means.
7.4 Crude or Offensive Postings. Users must not use Lone Pine Communications Inc. to post offensive or crude messages or images on publicly accessible pages or sites, except where such messages or images are appropriate having regard to the nature of the site. Lone Pine Communications Inc. has the right, but not the obligation, to remove messages or images that Lone Pine Communications Inc., in its sole discretion, determines are offensive.
7.5 Multiple access. Users must not maintain more than one simultaneous connection to Lone Pine Communications Inc. or any Lone Pine Communications Inc. service, IRC Chat group, or newsgroup.
7.6 Disruptive Conduct. Users must not use Lone Pine Communications Inc. to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects other users, individuals or entities.
8.0 Bandwidth/Network Traffic and Other Limitations
8.1 You must comply with the current bandwidth/network traffic, data storage and other limitations on the Services.
Users must ensure that their activity does not improperly restrict, inhibit or degrade any other customer’s use of the Services, nor represent (in the sole judgment of Lone Pine Communications Inc.) an unusually large burden on the network itself. The guidelines for Bandwidth/Network Traffic Usage/month for each service package are the following:
- Residential Gold – total usage 150 Gigabytes a month, with speeds at 15mbps download/2mbps upload;
- Residential Platinum – total usage 350 Gigabytes a month, with speed 25mbps download/3 mbps upload
- Residential Diamond – Total Usage 450 Gigabytes a month, with speed 50mbps download/4 mbps upload
- Residential Ruby – Unlimited usages a month, with speeds 100mbps download/5mbps upload
- Business Gold – Total usage 300 Gigabytes a month, with speed 25mpbs download/3mbps upload
- Business Platinum – Unlimited usages a month, with speed 75 mbps download/ 5mbps upload
- Business Diamond – Unlimited usages a month, with speed 200mbps download/ 6mbps upload
Users exceeding the Bandwidth/Network Traffic amounts specified for their Service Package may be charged $25.00 for 25 Gigabyte. In addition, users must ensure that their activity does not improperly restrict, disrupt, inhibit, degrade or impede Lone Pine Communications Inc.’s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.
Customers may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Lone Pine Communications Inc. For example, you cannot provide Internet access to others through a wireless or dial-up connection, host shell accounts over the Internet, provide email or news service, or send a news feed unless express permission is granted by the customer agreement.
You may not provide network services to others via the Lone Pine Communications Inc.
9.1 This Acceptable Use Policy is subject to change without notice. The current version of the Acceptable Use Policy is always available at www.lonepinecommunications.com/policy/.
10.0 Questions and Complaints
10.1 Please direct any questions you may have regarding this Acceptable Use policy and complaints regarding violations of this Policy by other Lone Pine Communications Television Inc. users to firstname.lastname@example.org